Product Returns
Return Period
The User has the right to return goods purchased remotely (online) within 14 days. This period is counted from the day the package is received or handed over to a person indicated by the User (other than the carrier).
How to Initiate a Return
To return goods, a clear statement of intent to make a return is required. This may take the form of a dedicated form or an email.
Consequences of Returning Goods
If the User notifies us of the return in a timely and proper manner, the purchase is deemed canceled, and the User is released from all obligations related to it.
Refunds (including standard shipping costs, if incurred) will be processed within 14 days from the date of receiving the return request, but not earlier than upon receiving the returned goods.
Funds will be returned using the same method by which the purchase was paid for, unless otherwise agreed, and provided it does not incur additional costs for the User.
User Obligations
The User must send back the goods without undue delay, but no later than 14 days from the date of notifying about the return.
The costs of returning the goods are borne by the buyer, unless otherwise stated by law or our agreement.
The User is responsible for any reduction in the value of the product if they used it in a way that goes beyond what is necessary to familiarize themselves with its characteristics and functioning.
Exceptions to the Right of Return
Applicable regulations provide for situations in which the return of goods is not possible, particularly concerning:
- Goods in sealed packaging which, after opening, cannot be returned for hygiene or health protection reasons.
- Other specific situations defined by law (in particular Article 38 of the Consumer Rights Act).
All procedures related to returning goods are carried out in accordance with the applicable laws of Poland, in particular the Consumer Rights Act and relevant provisions of the Civil Code. In the event of any conflicts or issues not regulated in this section, the laws of the Republic of Poland shall apply.
Shipping Details
Delivery Method: Courier delivery to the address
Recipient: ANDRII ZEMTSOV
Phone: 732978628
Address: 43-190 Mikołów, ul. Podleska 50L